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Careers with OSDTN


Housing Case Manager
Engagement and Marketing Intern

Please email your cover letter and résumé to [email protected] to apply to non intern jobs.

OSDTN is an equal opportunity provider of services and an equal opportunity employer-Civil Rights Act of 1964 and Americans with Disability Act of 1990.

Housing Case Manager

Position:          Full Time / Regular Non-Exempt

Reports To:      Supportive Services Manager


 The Housing Program Case Manager is responsible for carefully assessing veteran and his/her family housing needs, developing action plans, and providing or arranging assistance to the veteran and his/her family through referrals to other community partners. Case Manager will work in tandem with clients to continually revise plan as needed to maximize client success. Housing services may include but are not limited to: housing, utilities, moving costs, childcare, transportation resources, referrals for VA benefits/healthcare, and advocates on behalf of clients. The Case Managers will be expected to work in the field as needed.


Case Management

  1. Completes a full range of social work/ case management activities with homeless and housing vulnerable veterans and their families: Intake and Assessment, Care Planning (develop, monitor, update and revise), Referral, Liaison/Brokering, Education and Advocacy.
  2. Through direct linkage, advocacy, education, and support, implements and updates with the client a comprehensive Case Management Plan to secure and/or maintain access to and use of:
  3. Housing and Housing Resources: VASH, How’s Nashville, MDHA (subsidized/certificate programs) and private landlords.
  4. Community Social Services and Resources: Entitlements, Public Assistance, financial assistance, employment and legal aid.
  5. Coordinates with the client access and use of agency and community direct financial assistance resources to include rent/utility deposits, rent, utility and other relevant housing expenses.
  6. Facilitates pro-active relationship with and problem solving between client and landlord.
  7. Assists in the process of securing and maintaining needed program(s) eligibility documentation.
  8. Participates with team to identify, develop and implement best practices for services.
  9. Maintains needed documentation of services rendered to include: contacts, units, progress notes, assessments, care plans and outcomes.
  10. Maintains work consistent with Department/Team Quality Assurance Standards.

Resource Identification / Outreach:

  1. Identify, establish and/or maintain contact with key housing services/resources providers that support permanent housing placement.
  2. Identify, establish and/or maintain contact with key veteran and social services providers of services that supporting client long-term permanent housing stability.

General Duties

  1. Adheres to Agency and Department policies and procedures
  2. Participates in Agency and Department meetings and events, collection of data/information, and Quality Improvement Monitoring and Review.
  3. Performs other duties as designated by supervisor or agency


Must be punctual and timely in meeting all requirements of performance, including, but not limited to, attendance standards and work deadlines; beginning and ending assignments on time; and scheduled work breaks; where applicable.


To perform the job successfully, an individual should demonstrate the following competencies:


  • Analytical – Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.
  • Problem Solving – Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations.
  • Project Management – Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
  • Technical Skills – Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.


  • Customer Service – Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
  • External Working Relationships – Develops and maintains courteous and effective working relationships with clients, vendors and/or any other representatives of external organizations.


  • Cost Consciousness – Works within approved budget; Develops and implements cost saving measures.
  • Business Necessity – The needs of the employer may be dependent on responding to and anticipating rapidly changing external and internal demands in all aspects of how business is conducted. This may include, but is not limited to, organization structure, finances goals, personnel, work processes, technology, and customer demands. Therefore, it may become necessary to no advance notice to employees. Accordingly the employees must be capable of adapting, with minimal or no advantage notice, to changes in how business is conducted and work is accomplished, with no diminishment in work performance.
  • Safety and Security –All employees are responsible for observing safety and security procedures as applicable and reporting potentially unsafe conditions to management.

SUPERVISORY RESPONSIBILITIES:                                                 

This job has no supervisory responsibilities.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Bachelor’s degree (B.A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS:                                                  

Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of organization.


To perform this job successfully, an individual should have knowledge of: Word Processing Software (Word); Electronic Mail Software (Outlook); and Presentation software (PowerPoint).


  • Possess valid, current Tennessee driver’s license.


  • Veteran Preferred.
  • Bachelor degree in social work / human services and/or commensurate one or more years of experience in community case management / social services.
  • Strong preference for those candidates with experience housing and homelessness and related social services and resources.
  • Comprehensive knowledge of regional veteran services and resources.
  • Excellent multi-tasking and time management skills.
  • Broad capacity for global thinking and creative problem solving.
  • Ability to motivate clients toward success.
  • Compassionate, energetic and team focused.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand and walk.

The employee must occasionally lift and/or move up to 10 pounds.


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Please send résumé, cover letter, salary expectation and DD214 Member Copy 4 (if applicable) to:
(Mail) HR, Operation Stand Down Tennessee, 1125 12th Avenue South, Nashville, Tennessee 37203

or (e-mail) [email protected], Word/PDF-only documents may be e-mailed, please include Housing Case Manager position in the subject line. No phone calls accepted.

Engagement and Marketing Intern Job Description

Operation Stand Down Tennessee is a 501(c)3 non-profit agency whose mission is to assist Veterans and their families so they can be self-sustaining and better connected to the community.

The Engagement and Marketing Intern provides assistance to the Engagement Team, and reports to the Communication Specialist.  The unpaid Engagement and Marketing Intern will have the opportunity to garner substantial experience in non-profit marketing, programs and event management.  Key support areas: marketing the organization and events, planning and implementation of programs and event planning and execution.

Primary Duties and Responsibilities:

  • Assist with writing and editing promotional materials for specific events
  • Maintain event attendee and speakers database records
  • Create, find and manage speaking events for CEO
  • Ensure partner organizations are aware of upcoming events and on-going programs
  • Aid with the planning and organization of special events and programs
  • Identify one specific event to develop a marketing plan, and execute plan
  • Other duties as assigned

 Requirements and Qualifications:

  • College student seeking a degree in Marketing, Communications or PR/Media that needs an unpaid internship
  • Proficient computer skills and ability to learn new programs quickly
  • Solid organizational skills
  • Ability to operate standard office equipment, Microsoft Office Suite, and Design Software experience preferred
  • Strong written, verbal, communication and interpersonal skills
  • Attention to detail
  • Ability to coordinate and prioritize multiple projects simultaneously

 Interns are expected to work the number of hours required by their institution.  Hours are flexible, Monday through Friday, 8:00am to 4:30pm.   Some night and weekend work may be required.

Application Process: To apply, please send a cover letter and resume to:  E.J. Hirsch at [email protected] (615-248-1981 ext. 113) or mail to: E.J. Hirsch, Operation Stand Down Tennessee, 1125 12th Avenue South, Nashville, TN, 37203-4709.

OSDTN is an equal opportunity provider of services and an equal opportunity employer-Civil Rights Act of 1964 and Americans with Disability Act of 1990.