Careers with OSDTN

Veteran Benefits Counselor

Position:          Full Time / Regular / Non-Exempt

Supervisor:      Support Services Coordinator

Description:

The Veteran Benefits Counselor is responsible to assist Veterans in identifying, understanding, accessing and/or maximizing his/her knowledge and use of the wide array of earned Veteran benefits for health, income, education, housing and other services.

Principal Duties and Responsibilities

Veteran Benefits Counseling:

  1. Provide Veterans and/or their families with education about Veteran benefits, individual Veteran benefit level, and/or how to access/maximize personal Veteran benefits.
  2. Assist Veterans with creation/use of a personal “E-Benefit Account.”
  3. Assist Veterans with initiating claims and/or revising claims based on changed circumstances.
  4. Assist Veterans with contesting benefits assigned and/or denial of benefits.
  5. Refer Veterans to OSDTN, VA, Veteran, and/or community based services and resources to assist with needed housing, financial, medical and/or social service needs.
  6. Participate with team to identify, develop and implement best practices for services.
  7. Maintain documentation of services including both individual documentation of services and aggregate reporting.
  8. Maintain work consistent with Department/Team Quality Assurance Standards.

Case Management

  1. Assist, as needed, with the provision of case management services including: Intake and Assessment, Care Planning, and Referral.
  2. Assist, as needed, with the coordination of Veteran access and use of agency and community direct financial assistance resources to include rent/utility deposits, rent, utility and other relevant housing expenses.      

General Duties

  1. Adhere to Agency and Department policies and procedures.
  2. Participate in Agency and Department meetings and events, collection of data/information, and Quality Improvement Monitoring and Review.
  3. Perform other duties as designated by supervisor or agency.

Qualifications / Knowledge

Position

  1. Certified Veteran Service Officer in good standing with an accredited Veteran Service Organization or ability to become certified.
  2. Prefer Bachelor’s degree in social work/human services and/or commensurate one or more years of experience in Veteran benefits.
  3. Strong preference for candidates with knowledge of the rules and regulations and experience with enrollment in/use of Veteran benefits.
  4. Comprehensive knowledge of regional Veteran services and resources.

Personal

  1. Veteran preferred.
  2. Excellent organizational, multi-tasking and time management skills.
  3. Broad capacity for global thinking and creative problem solving.
  4. Ability to motivate clients toward success.
  5. Compassionate, energetic and team focused.

Agency

  1. Working knowledge of automated data processing programs including Microsoft programs (Word, Outlook, and Excel)
  2. Possess valid, current Tennessee Driver’s License.

By Sunday June 11, 2017, please send résumé, cover letter, salary expectations and DD214 Member Copy 4 (if applicable) to: (Mail) HR/Murrie, Operation Stand Down Tennessee, 1125 12th Avenue South, Nashville, Tennessee 37203 or  (e-mail) jobs@osdtn.org, Word/PDF-only documents may be emailed. Please include Veteran Benefits Counselor position in the subject line.  No phone calls accepted.


Transitional Housing Program (THP) Women’s Case Manager

Position:          Full Time / Regular Exempt

Supervisor:      Transitional Housing Program Coordinator

Description:     The Transitional Housing Program Women’s Case Manager at Operation Stand Down Tennessee (OSDTN) is responsible for the oversight, placement management, stay and discharge of homeless women veterans (many of whom are establishing recovery from mental health/substance abuse disorders) in a therapeutic, transitional housing unit.   Additionally, OSDTN uses case managers specifically to participate in program evaluation and planning to monitor and improve the number, type and quality of gender specific women’s services offered.

The THP Women’s Case Manager will work with individual clients on the design and completion of an individualized care plan, adherence to program/house rules, participation in agency/community services, and  participation in relevant physical, emotional, housing, employment, social and/or practical services. The THP Women’s Case Manager is also responsible for the oversight of the operational components of one or more of the agency’s transitional housing sites.

Principal Duties and Responsibilities

Case Management:

  1. Completes a full range of case management activities with homeless women veterans (including those with mental health/substance abuse concerns): Intake and Assessment, Care Planning (develop, monitor, update and revise), Referral, Liaison, and Education.
  2. Provides orientation to and monitoring of the client’s adherence to program / house rules and participation in program / community services, groups, and activities.
  3. Assists in the process of securing and maintaining needed program(s) eligibility documentation.
  4. Participates in the design, delivery and/or facilitation of group therapeutic, educational, support and /or recreational activities.
  5. Facilitates and coordinates client’s access to and appropriate use of OSDTN Finance Department for payment of program fees and personal savings.
  6. Participates with team to identify, develop and implement best practices for services.
  7. Maintains needed documentation of services rendered to include: contacts, units, progress notes, assessments, care plans and outcomes.
  8. Maintains work consistent with Department/Team Quality Assurance Standards.

House Administration:

  1. Implements, documents and reports THP defined monitoring activities (visits, inspections, drills, auditing) for assigned house(s) to insure adherence to grant, community and government standards and rules for safety, security, functionality and cleanliness of residences.
  2. Provides oversight and supervision to the Resident Manager /Resident Manager Assistants to enhance their ability to fulfill their job responsibilities.
  3. Maintains needed inventory of house supplies (nutrition, cleaning, educational & recreation).
  4. Works with Maintenance Staff in the identification and completion of planned/needed replacement, repairs and renovations of building, furniture and/or appliances for assigned house(s).

General Duties

  1. Adheres to Agency and Department policies and procedures
  2. Participates in Agency and Department meetings and events, collection of data/information, and Quality Improvement Monitoring and Review.
  3. Performs other duties as designated by supervisor or agency

 Qualifications / Knowledge

Position

  1. Bachelor degree in human services and/or commensurate one or more years of experience in direct delivery of social services to consumers.
  2. Strong preference for those candidates with experiences with veterans and/or transitional housing.
  3. Strong preference for those candidates with substance abuse /behavioral health services and support networks with veterans.
  4. Knowledge of the Middle Tennessee region’s veteran, community (especially homeless), behavioral health services and resources.

Personal

  1. Veteran preferred
  2. Excellent organizational, multi-tasking and time management skills.
  3. Broad capacity for global thinking and creative problem solving
  4. Ability to motivate clients and staff toward success.
  5. Compassionate, energetic and team focused.
  6. Comfortable in individual, group and public speaking environments

Agency

  1. Working knowledge of automated data processing programs including windows based programs (Word, Outlook, Power Point and Excel)
  2. Possess valid, current Tennessee driver’s license.

Physical Demands

The employee must be able to: drive a motor vehicle; operate computer equipment; occasionally lift medium weight objects; preform outreach duties in variable weather conditions for street outreach efforts.

Work Environment

The work environment will reflect differing components of the employee’s job tasks. Approximately 60% of direct services / administrative tasks will be completed in the OSDTN office with the remaining approximately 40% conducted in the 7 transitional housing units. There may be some opportunities for telecommuting as pre-determined with the supervisor.

Please send résumé, cover letter, salary expectation and DD214 Member Copy 4 (if applicable) to:
(Mail) HR/Murrie, Operation Stand Down Tennessee, 1125 12th Avenue South, Nashville, Tennessee 37203 or (e-mail) jobs@osdtn.org, Word/PDF-only documents may be e-mailed, please include Transitional Housing Program (THP) Women’s Case Manager position in the subject line. No phone calls accepted.


 OSDTN is an equal opportunity provider of services and an equal opportunity employer-Civil Rights Act of 1964 and Americans with Disability Act of 1990.