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Careers with OSDTN

Vacancies

Career Services Manager
Welcome Center, Case Manager

Please email your cover letter and résumé to [email protected] to apply.


Career Services Manager

Position: Full Time / Regular Exempt

Supervisor: Chief Operations Officer

Description: The Career Services Manager is the conduit between Veterans seeking employment and employers.  He/she manages/oversees the operation of the career service program to provide employment preparation, career counseling services, internships and employment opportunities.  He/she markets the Career Services program to sustain and develop employer relationships.

Principal Duties and Responsibilities

Core duties and responsibilities include the following:

  1. Develop and direct an innovative program featuring an array of services related to career exploration, planning, preparation and development.
  2. Supervise career services specialists.
  3. Coordinate/collaborate with Clarksville office.
  4. With career services staff, advise and mentor Veterans seeking employment.
  5. Build/sustain collaborative partnerships with external organizations to leverage mutual employment programming (DOL, State, TN/Nashville Chamber of Commerce, VSOs. VOA, SSV, MAC etc.).
  6. Serve as a liaison between OSDTN, Veterans, and employers;
  7. Engage with prospective employers to promote the program and encourage participation.
  8. Partner with current employers soliciting feedback relative to OSDTN’s processes and on recently placed Veterans.
  9. Develop and maintain tracking and data systems for employer relationships; design metrics reference participation, placement, EAP and recidivism.
  10. Remain current on national and state trends related to Veteran employment.
  11. Participate in directed OSDTN outreach events and present OSDTN career services program.
  12. Develop, implement, and/or coordinate with OSDTN outreach division and other agencies, career development workshops, seminars presentations, networking events, etc.
  13. Ensure strict confidentiality of Veteran information.
  14. In accordance with CEO and COO, develop and execute program budget.
  15. Other duties may be assigned.

ATTENDANCE:

Must be punctual and timely in meeting all requirements of performance, including, but not limited to, attendance standards and work deadlines; beginning and ending assignments on time; and scheduling work breaks, where applicable.

COMPETENCIES:

To perform the job successfully, an individual should demonstrate the following competencies:

Intellectual

  • Analytical – Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.
  • Design – Generates creative solutions; Demonstrates attention to detail.
  • Problem Solving – Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations.
  • Project Management – Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and within budget; Manages project team activities.
  • Technical Skills – Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.

Interpersonal

  • Customer Service – Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
  • External Working Relationships – Develops and maintains courteous and effective working relationships with clients, vendors and/or any other representatives of external organizations.

Leadership

  • Change Management – Develops workable implementation plans; Communicates changes effectively; Prepares and supports those affected by change; Monitors transition and evaluates results.
  • Delegation – Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.
  • Managing People – Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates’ activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates’ skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services; Continually works to improve supervisory skills.

Organization

  • Business Acumen – Demonstrates knowledge of market and competition; Aligns work with strategic goals; Analyzes market and adapts strategy to changing conditions.
  • Cost Consciousness – Works within approved budget; Develops and implements cost saving measures.
  • Business Necessity – The needs of the employer may be dependent on responding to and anticipating rapidly changing external and internal demands in all aspects of how business is conducted. This may include, but is not limited to, organization structure, finances, goals, personnel, work processes, technology, and customer demands. Therefore, it may become necessary to no advance notice to employees. Accordingly, the employees must be capable of adapting, with minimal or no advantage notice, to changes in how business is conducted and work is accomplished, with no diminishment in work performance.
  • Safety and Security – All employees are responsible for observing safety and security procedures as applicable and reporting potentially unsafe conditions to management.

SUPERVISORY RESPONSIBILITIES:

Manages employees in the Career Services Department. Is responsible for the overall direction, coordination, and evaluation of personnel. Carries out supervisory responsibilities in accordance with policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE:

B.A. or B.S. from four-year college or university; experience in HR or career services, career counseling and/or corporate recruiting desired.

LANGUAGE SKILLS:

Ability to communicate, read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.  Ability to write reports, business correspondence, and procedure manuals.  Ability to effectively present information and respond to questions from, clients, customers, and the general public.

COMPUTER SKILLS:

An individual should have knowledge of: Spreadsheet Software (Excel); Word Processing Software (Word); Electronic Mail Software (Outlook); Presentation software (PowerPoint);.

CERTIFICATES, LICENSES, REGISTRATIONS:

  • Possess valid, current Tennessee Driver’s License.

OTHER SKILL, ABILITIES, AND QUALIFICATIONS:

  • Veteran preferred.
  • Master’s degree a plus.
  • Comprehensive knowledge of the Middle Tennessee region’s Veteran, community employment services and resources.
  • Excellent organizational, multi-tasking and time management skills.
  • Broad capacity for global thinking and creative problem solving.
  • Ability to motivate clients and staff toward success.
  • Compassionate, energetic and team focused.
  • Comfortable in individual, group and public speaking environments.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



Welcome Center, Case Manager

Position:          Full Time / Salary/ Non-Exempt

Supervisor:      Welcome Center, Senior Case Manager

Description:     Operation Stand Down seeks qualified candidates who are energetic, enthusiastic and committed to veterans and veteran issues for the position of Welcome Center, Case Manager. The successful candidate will be primarily responsible for the provision of services in the agency Welcome Center which serves as the agency’s first contact to initiate and access services. The Case Manager will provide intake, assessment and care planning for new clients; short-term, problem solving and/or brief intervention case management for existing clients as well as simple assistance with veteran client’s access and use of OSDTN and community services and resources.

Principal Duties and Responsibilities

Welcome Center Desk:

  1. Facilitates scheduled/non-scheduled walk-in client and community member access of agency information, staff, services and/or groups.
  2. Facilitates client and community member phone access to agency information, staff, services and/or groups.
  3. Participates in monitoring client / community use of space in front of building, waiting area and physical access to office space and as necessary, intervenes to ensure orderly, safe and secure use of facility.
  4. Distribute to clients: mail, clothing, thrift store voucher, and nutrition and hygiene items.

Case Management:

  1. Completes a full range of social work/ case management activities with homeless and housing vulnerable veterans and their families: Intake and Assessment, Care Planning (develop, monitor, update and revise), Referral, Liaison/Brokering, Education and Advocacy.
  2. Through direct linkage, advocacy, education, and support, implements and updates with the client an initial Case Management Plan to secure and/or maintain access to and use of Operation Stand Down, VA and/or community resources and services.
  3. Coordinates with the client access and use of agency and community direct financial assistance resources to include rent/utility deposits, rent, utility and other relevant housing expenses.
  4. Assists in the process of securing and maintaining needed program(s) eligibility documentation.
  5. Participates with team to identify, develop and implement best practices for services.
  6. Maintains needed documentation of services rendered to include: contacts, units, progress notes, assessments, care plans and outcomes.
  7. Maintains work consistent with Department/Team Quality Assurance Standards.

General Duties

  1. Adheres to Agency and Department policies and procedures
  2. Participates in Agency and Department meetings and events, collection of data/information, and Quality Improvement Monitoring and Review.
  3. Performs other duties as designated by supervisor or agency

Qualifications / Knowledge

Position

  1. BSW or Bachelor Degree in human services and/or one or more years of experience in case management, community services. MSW / MA human services and one or more years’ experience in clinical role, preferred.
  2. Comprehensive knowledge of or experience in the Middle Tennessee region’s veteran, community (especially homeless), housing, employment services and resources.
  3. Comprehensive knowledge of or experience in health, mental health and substance abuse services and resources.

Personal

  1. Veteran, preferred
  2. Excellent customer service skills: energetic, outgoing, engaging and personable.
  3. Excellent organizational, multi-tasking and time management skills.
  4. Ability to motivate clients toward success.
  5. Compassionate, energetic and team focused.

Agency

  1. Working knowledge of automated data processing programs including windows based programs (Word, Outlook, Access and Excel)
  2. Possess valid, current Tennessee driver’s license.

Physical Demands

The employee must be able to: drive a motor vehicle; operate computer equipment; occasionally lift medium weight objects; preform outreach duties in variable weather conditions for street outreach efforts.

Work Environment

The work environment will reflect differing components of the employee’s job tasks. Accountant activities will be 90% in agency office, with some business in the field-10%. Candidate must be able to operate computer, business machines and telephone equipment. Lifting no greater than 25 lbs.


 

OSDTN is an equal opportunity provider of services and an equal opportunity employer-Civil Rights Act of 1964 and Americans with Disability Act of 1990.