Careers with OSDTN

Career Services Manager

Position: Full Time / Regular Exempt

Supervisor: Chief Operations Officer

Description: The Career Services Manager is the conduit between Veterans seeking employment and employers.  He/she manages/oversees the operation of the career service program to provide employment preparation, career counseling services, internships and employment opportunities.  He/she markets the Career Services program to sustain and develop employer relationships.

Principal Duties and Responsibilities

Core duties and responsibilities include the following: 

  1. Develop and direct an innovative program featuring an array of services related to career exploration, planning, preparation and development.
  2. Supervise career services specialists.
  3. Coordinate/collaborate with Clarksville office.
  4. With career services staff, advise and mentor Veterans seeking employment.
  5. Build/sustain collaborative partnerships with external organizations to leverage mutual employment programming (DOL, State, TN/Nashville Chamber of Commerce, VSOs. VOA, SSV, MAC etc.).
  6. Serve as a liaison between OSDTN, Veterans, and employers;
  7. Engage with prospective employers to promote the program and encourage participation.
  8. Partner with current employers soliciting feedback relative to OSDTN’s processes and on recently placed Veterans.
  9. Develop and maintain tracking and data systems for employer relationships; design metrics reference participation, placement, EAP and recidivism.
  10. Remain current on national and state trends related to Veteran employment.
  11. Participate in directed OSDTN outreach events and present OSDTN career services program.
  12. Develop, implement, and/or coordinate with OSDTN outreach division and other agencies, career development workshops, seminars presentations, networking events, etc.
  13. Ensure strict confidentiality of Veteran information.
  14. In accordance with CEO and COO, develop and execute program budget.
  15. Other duties may be assigned.

ATTENDANCE:

Must be punctual and timely in meeting all requirements of performance, including, but not limited to, attendance standards and work deadlines; beginning and ending assignments on time; and scheduling work breaks, where applicable.

COMPETENCIES:

To perform the job successfully, an individual should demonstrate the following competencies:

Intellectual

  • Analytical – Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.
  • Design – Generates creative solutions; Demonstrates attention to detail.
  • Problem Solving – Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations.
  • Project Management – Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and within budget; Manages project team activities.
  • Technical Skills – Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.

Interpersonal

  • Customer Service – Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
  • External Working Relationships – Develops and maintains courteous and effective working relationships with clients, vendors and/or any other representatives of external organizations.

Leadership

  • Change Management – Develops workable implementation plans; Communicates changes effectively; Prepares and supports those affected by change; Monitors transition and evaluates results.
  • Delegation – Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.
  • Managing People – Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates’ activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates’ skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services; Continually works to improve supervisory skills.

Organization

  • Business Acumen – Demonstrates knowledge of market and competition; Aligns work with strategic goals; Analyzes market and adapts strategy to changing conditions.
  • Cost Consciousness – Works within approved budget; Develops and implements cost saving measures.
  • Business Necessity – The needs of the employer may be dependent on responding to and anticipating rapidly changing external and internal demands in all aspects of how business is conducted. This may include, but is not limited to, organization structure, finances, goals, personnel, work processes, technology, and customer demands. Therefore, it may become necessary to no advance notice to employees. Accordingly, the employees must be capable of adapting, with minimal or no advantage notice, to changes in how business is conducted and work is accomplished, with no diminishment in work performance.
  • Safety and Security – All employees are responsible for observing safety and security procedures as applicable and reporting potentially unsafe conditions to management.

SUPERVISORY RESPONSIBILITIES:                                                     

Manages employees in the Career Services Department. Is responsible for the overall direction, coordination, and evaluation of personnel. Carries out supervisory responsibilities in accordance with policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE:    

B.A. or B.S. from four-year college or university; experience in HR or career services, career counseling and/or corporate recruiting desired.

LANGUAGE SKILLS:                                                      

Ability to communicate, read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.  Ability to write reports, business correspondence, and procedure manuals.  Ability to effectively present information and respond to questions from, clients, customers, and the general public.

COMPUTER SKILLS:

An individual should have knowledge of: Spreadsheet Software (Excel); Word Processing Software (Word); Electronic Mail Software (Outlook); Presentation software (PowerPoint);.

CERTIFICATES, LICENSES, REGISTRATIONS:

  • Possess valid, current Tennessee Driver’s License.

OTHER SKILL, ABILITIES, AND QUALIFICATIONS:

  • Veteran preferred.
  • Master’s degree a plus.
  • Comprehensive knowledge of the Middle Tennessee region’s Veteran, community employment services and resources.
  • Excellent organizational, multi-tasking and time management skills.
  • Broad capacity for global thinking and creative problem solving.
  • Ability to motivate clients and staff toward success.
  • Compassionate, energetic and team focused.
  • Comfortable in individual, group and public speaking environments.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Welcome Center, Case Manager

Position:          Full Time / Salary/ Non-Exempt

Supervisor:      Welcome Center, Senior Case Manager

Description:     Operation Stand Down seeks qualified candidates who are energetic, enthusiastic and committed to veterans and veteran issues for the position of Welcome Center, Case Manager. The successful candidate will be primarily responsible for the provision of services in the agency Welcome Center which serves as the agency’s first contact to initiate and access services. The Case Manager will provide intake, assessment and care planning for new clients; short-term, problem solving and/or brief intervention case management for existing clients as well as simple assistance with veteran client’s access and use of OSDTN and community services and resources.

Principal Duties and Responsibilities

Welcome Center Desk:

  1. Facilitates scheduled/non-scheduled walk-in client and community member access of agency information, staff, services and/or groups.
  2. Facilitates client and community member phone access to agency information, staff, services and/or groups.
  3. Participates in monitoring client / community use of space in front of building, waiting area and physical access to office space and as necessary, intervenes to ensure orderly, safe and secure use of facility.
  4. Distribute to clients: mail, clothing, thrift store voucher, and nutrition and hygiene items.

Case Management:

  1. Completes a full range of social work/ case management activities with homeless and housing vulnerable veterans and their families: Intake and Assessment, Care Planning (develop, monitor, update and revise), Referral, Liaison/Brokering, Education and Advocacy.
  2. Through direct linkage, advocacy, education, and support, implements and updates with the client an initial Case Management Plan to secure and/or maintain access to and use of Operation Stand Down, VA and/or community resources and services.
  3. Coordinates with the client access and use of agency and community direct financial assistance resources to include rent/utility deposits, rent, utility and other relevant housing expenses.
  4. Assists in the process of securing and maintaining needed program(s) eligibility documentation.
  5. Participates with team to identify, develop and implement best practices for services.
  6. Maintains needed documentation of services rendered to include: contacts, units, progress notes, assessments, care plans and outcomes.
  7. Maintains work consistent with Department/Team Quality Assurance Standards.

General Duties

  1. Adheres to Agency and Department policies and procedures
  2. Participates in Agency and Department meetings and events, collection of data/information, and Quality Improvement Monitoring and Review.
  3. Performs other duties as designated by supervisor or agency

Qualifications / Knowledge

Position

  1. BSW or Bachelor Degree in human services and/or one or more years of experience in case management, community services. MSW / MA human services and one or more years’ experience in clinical role, preferred.
  2. Comprehensive knowledge of or experience in the Middle Tennessee region’s veteran, community (especially homeless), housing, employment services and resources.
  3. Comprehensive knowledge of or experience in health, mental health and substance abuse services and resources.

Personal

  1. Veteran, preferred
  2. Excellent customer service skills: energetic, outgoing, engaging and personable.
  3. Excellent organizational, multi-tasking and time management skills.
  4. Ability to motivate clients toward success.
  5. Compassionate, energetic and team focused.

Agency

  1. Working knowledge of automated data processing programs including windows based programs (Word, Outlook, Access and Excel)
  2. Possess valid, current Tennessee driver’s license.

Physical Demands

The employee must be able to: drive a motor vehicle; operate computer equipment; occasionally lift medium weight objects; preform outreach duties in variable weather conditions for street outreach efforts.

Work Environment

The work environment will reflect differing components of the employee’s job tasks. Accountant activities will be 90% in agency office, with some business in the field-10%. Candidate must be able to operate computer, business machines and telephone equipment. Lifting no greater than 25 lbs.


Housing Case Manager

Position:          Full Time / Regular Exempt

Supervisor:      Housing Coordinator

Description:

The Housing Program Case Manager is responsible for carefully assessing veteran and his/her family housing needs, developing action plans, and providing or arranging assistance to the veteran and his/her family through referrals to other community partners. Case Manager will work in tandem with clients to continually revise plan as needed to maximize client success. Housing services may include but are not limited to: housing, utilities, moving costs, childcare, transportation resources, referrals for VA benefits/healthcare, and advocates on behalf of clients. The Case Managers will be expected to work in the field as needed.

Principal Duties and Responsibilities

Case Management

  1. Completes a full range of social work/ case management activities with homeless and housing vulnerable veterans and their families: Intake and Assessment, Care Planning (develop, monitor, update and revise), Referral, Liaison/Brokering, Education and Advocacy.
  2. Through direct linkage, advocacy, education, and support, implements and updates with the client a comprehensive Case Management Plan to secure and/or maintain access to and use of:
  3. Housing and Housing Resources: VASH, How’s Nashville, MDHA (subsidized/certificate programs) and private landlords.
  4. Community Social Services and Resources: Entitlements, Public Assistance, financial assistance, employment and legal aid.
  5. Coordinates with the client access and use of agency and community direct financial assistance resources to include rent/utility deposits, rent, utility and other relevant housing expenses.
  6. Facilitates pro-active relationship with and problem solving between client and landlord.
  7. Assists in the process of securing and maintaining needed program(s) eligibility documentation.
  8. Participates with team to identify, develop and implement best practices for services.
  9. Maintains needed documentation of services rendered to include: contacts, units, progress notes, assessments, care plans and outcomes.
  10. Maintains work consistent with Department/Team Quality Assurance Standards.

Resource Identification / Outreach:

  1. Identify, establish and/or maintain contact with key housing services/resources providers that support permanent housing placement.
  2. Identify, establish and/or maintain contact with key veteran and social services providers of services that supporting client long-term permanent housing stability.                                                                                                                       

General Duties

  1. Adheres to Agency and Department policies and procedures
  2. Participates in Agency and Department meetings and events, collection of data/information, and Quality Improvement Monitoring and Review.
  3. Performs other duties as designated by supervisor or agency

Qualifications / Knowledge

Position

  1. Bachelor degree in social work / human services and/or commensurate one or more years of experience in community case management / social services.
  2. Strong preference for those candidates with experience housing and homelessness and related social services and resources.
  3. Comprehensive knowledge of regional veteran services and resources.

Personal

  1. Veteran
  2. Excellent organizational, multi-tasking and time management skills.
  3. Broad capacity for global thinking and creative problem solving
  4. Ability to motivate clients toward success.
  5. Compassionate, energetic and team focused.

Agency

  1. Working knowledge of automated data processing programs including windows based programs (Word, Outlook, and Excel)
  2. Possess valid, current Tennessee driver’s license.

Physical Demands

The employee must be able to: drive a motor vehicle; operate computer equipment; occasionally lift medium weight objects; preform outreach duties in variable weather conditions for street outreach efforts.

Work Environment

The work environment will reflect differing components of the employee’s job tasks. Case Management tasks will be primarily completed in the OSDTN office with some services offer to the client in the community or at the client’s home. Resource Identification/ Outreach will be off-site in the community at public/private establishments to include offices, hospitals, business, residences and community services agencies. Some work may be conducted in settings where homeless clients congregate (streets, shelters and campgrounds).


Computer Lab Technician

Position:          Part-Time

Supervisor:      Chief Operating Officer

Description:     The Computer Lab Technician at Operation Stand Down Tennessee is primarily responsible for providing user (Veteran clients and staff) support, training and customer service on company-supported computer applications and platforms.  This includes operational management of the organization’s computer lab services and regular interaction with the organization’s IT service vendors (computer, phone and software).

Principal Duties and Responsibilities

Core duties and responsibilities include the following. Other duties may be assigned.

  1. Monitor and track the daily operations and Veteran usage of the computer lab.
  2. Assist users in increasing their awareness and use of computers, relevant software and related technologies (personal phones, laptops etc.).
  3. Devise and implement both individual and group educational sessions on software and computer technology.
  4. Assist clients with relevant databases (Microsoft Office, Job4TN, VA EBenefits, USA Jobs) and stay current with system information, changes and updates.
  5. Interface and oversee all work provided by organization’s internet and IT vendors.
  6. Secure and manage organization’s IT assets in conjunction with IT vendor.
  7. Prepare, implement, and manage and report on lab budget.
  8. Prepare activity reports.
  9. Adhere to organizational policies and procedures.
  10. Participate in organization’s meetings and events.

General Duties

  1. Adheres to Agency and Department policies and procedures.
  2. Participates in Agency and Department meetings and events, collection of data/information, and Quality Improvement Monitoring and Review.
  3. Performs other duties as designated by supervisor or agency.

Qualifications / Knowledge

Position

  1. Associates degree or greater in Computer Sciences/Information Technology and/or three or more years’ experience in IT Systems.
  2. Working knowledge of relevant software, hardware and automated data processing programs. including windows based programs (Word, Outlook, Access, Power Point and Excel).
  3. Working knowledge of Adobe programs.
  4. Working knowledge of video teleconferencing technology.
  5. Able to coordinate with contractors and monitor quality work conducted by contractors.

Personal

  1. Veteran, strongly preferred.
  2. Customer service experience desired.
  3. Excellent organizational, multi-tasking and time management skills.
  4. Broad capacity for global thinking and creative problem solving.
  5. Compassionate, energetic and team focused. Ability to motivate staff toward success.

Agency

  1. Possess valid, current Tennessee driver’s license.

Physical Demands

Must be able to lift medium to heavy weights, squat, stand for extended periods, crawl in tight places, and drive OSDTN vehicles.

Work Environment                                                      

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Facility and Maintenance Tech

Position:          Full Time / Regular Exempt

Supervisor:      Facilities and Maintenance Coordinator

Description:     The Facility and Maintenance Staff at Operation Stand Down Tennessee is primarily responsible for the provision of maintenance services for the agency’s buildings, equipment, vehicles and operating systems. As such, he/she is responsible for the performance of routine, preventative and problem solving maintenance activities.

Principal Duties and Responsibilities

Maintenance:

  1. Perform a range of routine, preventative and/or problem solving activities (building, demolition, renovation and/or maintenance) on the agency’s physical structures to ensure continuous and safe operations.
  2. Perform a range of routine, preventative and/or problem solving activities on the agency’s equipment to ensure continuous and safe operations.
  3. Perform a range of routine, preventative and/or problem solving activities on the agency’s vehicles to ensure continuous and safe operations.
  4. Perform a range of routine, preventative and/or problem solving activities (building, demolition, renovation and/or maintenance) on the agency’s operating systems (i.e. electric, plumbing, HVAC, vehicles et al.) to ensure continuous and safe operations.
  5. Complete and document regular inspections of facilities, equipment, vehicles and/or systems consistent with department plan.
  6. Complete purchase orders and process purchase orders with required documentation per agency procedures.
  7. Maintain written record(s) of jobs completed.
  8. Participates in development of best practices for the department
  9. Participates in regular department and team meetings
  10. Assists, as indicated by team absence, in janitorial and grounds keeping activities.

General Duties

  1. Adheres to Agency and Department policies and procedures
  2. Participates in Agency and Department meetings and events, collection of data/information, and Quality Improvement Monitoring and Review.
  3. Performs other duties as designated by supervisor or agency

Qualifications / Knowledge

Position

  1. Two or more years’ experience in facilities maintenance.
  2. Preferred certification and/or licensure in one or more skill areas (HVAC, electrical, plumbing, carpentry) and or demonstrated skills and working knowledge (including use of tools) of the same.

Personal

  1. Veteran, strongly preferred
  2. Excellent organizational, multi-tasking and time management skills.
  3. Broad capacity for global thinking and creative problem solving
  4. Compassionate, energetic and team focused.

Agency

  1. Working knowledge of automated data processing programs including windows based programs (Word, Outlook, Power Point and Excel)
  2. Possess valid, current Tennessee driver’s license.

Physical Demands

Must be able to lift medium to heavy weights, squat, stand for extended periods, crawl in tight places, and drive OSDN vehicles.

Work Environment

Work is generally in and around the homes but may be in OSDN office space or sites of outreach events.  Will travel to obtain materials for maintenance.


 Please send resume, cover letter, salary expectation and DD214 Member Copy 4 (if applicable) to:

(Mail) HR/Murrie, Operation Stand Down, 1125 12th Avenue South, Nashville, Tennessee 37203 or  (E-Mail) jobs@osdtn.org , Word/PDF-only documents may be emailed, please include position title in the subject line. No phone calls accepted.

OSDTN is an equal opportunity provider of services and an equal opportunity employer-Civil Rights Act of 1964 and Americans with Disability Act of 1990.