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Careers with OSDTN

Vacancies

Support Services Manager

Position:          Full Time / Regular / Exempt     

Reports To:      Chief Operating Officer

Summary: 

This position is primarily responsible for supervising and administrating the provision of professional social services to veteran clients: supervision of staff members; the administration of all operational aspects (program, grant and budget) of the agency’s Case Management, Housing, Temporary Financial Assistance (TFA), and Welcome Center services; and the coordination of those services in conjunction with agency and community services and resources.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Supervision:

  1. Provide and document monthly individual and group supervision to staff related to productivity, performance and clinical skills.
  2. Perform introductory and annual employee evaluations.
  3. Coordinates the hiring, orientation and termination processes for the department.
  4. Address and resolve employee disciplinary concerns.

Administration:

  1. Consistent with agency, governmental and/or grant rules, regulations and guidelines, develops, implements and/or monitors:
  • Supportive Services department policies and procedures (Case Management, Housing, Temporary Financial Assistance and Welcome Center.)
  • Regular case staffing for veterans receiving agency supportive services.
  • Temporary Financial Assistance for veterans; review and update processes.
  • Veteran charts.
  • Collection and reporting of Social Services outputs and outcomes and reports the results of such.
  • Departmental and program outreach efforts.
  • Program budgets.
  • Supportive services internships
  1. Coordinate the provision of supportive services with appropriate OSDTN directors, coordinators and staff.
  2. Coordinate through outreach and participation in community meetings/forums, the provision of OSDTN supportive services with veteran and community social services agencies.

ATTENDANCE:

Must be punctual and timely in meeting all requirements of performance, including, but not limited to, attendance standards and work deadlines; beginning and ending assignments on time; and scheduled work breaks; where applicable.

COMPETENCIES:

To perform the job successfully, an individual should demonstrate the following competencies:

Intellectual

  • Analytical – Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.
  • Design – Demonstrates attention to detail.
  • Problem Solving – Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations.
  • Project Management – Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
  • Technical Skills – Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.

Interpersonal

  • Customer Service – Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
  • External Working Relationships – Develops and maintains courteous and effective working relationships with clients, vendors and/or any other representatives of external organizations.

Leadership

  • Change Management – Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results.
  • Delegation – Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.
  • Managing People – Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates’ activities; Makes self-available to staff; Provides regular performance feedback; Develops subordinates’ skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services; Continually works to improve supervisory skills.

Organization

  • Business Acumen – Demonstrates knowledge of market and competition; Analyzes market and completion and adapts strategy to changing conditions.
  • Cost Consciousness – Works within approved budget; Develops and implements cost saving measures.
  • Business Necessity – The needs of the employer may be dependent on responding to and anticipating rapidly changing external and internal demands in all aspects of how business is conducted. This may include, but is not limited to, organization structure, finances, goals, personnel, work processes, technology, and customer demands. Therefore, it may become necessary to make modifications to how business is conducted and work is accomplished, with minimal or no advance notice to employees. Accordingly the employee must be capable of adapting, with minimal or no advance notice, to changes in how business is conducted and work is accomplished, with no diminishment in work performance.
  • Safety and Security –All employees are responsible for observing safety and security procedures as applicable and reporting potentially unsafe conditions to management.

SUPERVISORY RESPONSIBILITIES:

Directly supervises 9 employee. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE:

MSW or other Master’s Degree in a related social, behavioral science or other related field. 2 or more years of

experience in social work/case management, one in a supervisory/administrative role

LANGUAGE SKILLS:

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals.  Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

COMPUTER SKILLS:

To perform this job successfully, an individual should have knowledge of: Spreadsheet Software (Excel); Word Processing Software (Word); Electronic Mail Software (Outlook); and Presentation software (PowerPoint).

CERTIFICATES, LICENSES, REGISTRATIONS:

Possess valid, current Tennessee driver’s license.

OTHER SKILLS, ABILITIES, AND QUALIFICATIONS:

  • Veteran preferred
  • Comprehensive knowledge of the Middle Tennessee region’s veteran, community (especially homeless), employment services and resources.
  • Excellent organizational, multi-tasking and time management skills.
  • Broad capacity for global thinking and creative problem solving.
  • Ability to motivate clients and staff toward success.
  • Compassionate, energetic and team focused.
  • Comfortable in individual, group and public speaking environments.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand and walk.

The employee must occasionally lift and /or move more than 10 pounds.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.


Facility and Maintenance Tech

Position:          Full Time / Salary / Non-exempt

Supervisor:      Facilities and Maintenance Coordinator

Description:     The Facility and Maintenance Staff at Operation Stand Down Tennessee is primarily responsible for the provision of maintenance services for the agency’s buildings, equipment, vehicles and operating systems. As such, he/she is responsible for the performance of routine, preventative and problem solving maintenance activities.

Principal Duties and Responsibilities

Maintenance:

  1. Perform a range of routine, preventative and/or problem solving activities (building, demolition, renovation and/or maintenance) on the agency’s physical structures to ensure continuous and safe operations.
  2. Perform a range of routine, preventative and/or problem solving activities on the agency’s equipment to ensure continuous and safe operations.
  3. Perform a range of routine, preventative and/or problem solving activities on the agency’s vehicles to ensure continuous and safe operations.
  4. Perform a range of routine, preventative and/or problem solving activities (building, demolition, renovation and/or maintenance) on the agency’s operating systems (i.e. electric, plumbing, HVAC, vehicles et al.) to ensure continuous and safe operations.
  5. Complete and document regular inspections of facilities, equipment, vehicles and/or systems consistent with department plan.
  6. Complete purchase orders and process purchase orders with required documentation per agency procedures.
  7. Maintain written record(s) of jobs completed.
  8. Participates in development of best practices for the department
  9. Participates in regular department and team meetings
  10. Assists, as indicated by team absence, in janitorial and grounds keeping activities.

General Duties

  1. Adheres to Agency and Department policies and procedures
  2. Participates in Agency and Department meetings and events, collection of data/information, and Quality Improvement Monitoring and Review.
  3. Performs other duties as designated by supervisor or agency

 

Qualifications / Knowledge

Position

  1. Two or more years’ experience in facilities maintenance.
  2. Preferred certification and/or licensure in one or more skill areas (HVAC, electrical, plumbing, carpentry) and or demonstrated skills and working knowledge (including use of tools) of the same.

Personal

  1. Veteran, strongly preferred
  2. Excellent organizational, multi-tasking and time management skills.
  3. Broad capacity for global thinking and creative problem solving
  4. Compassionate, energetic and team focused.

Agency

  1. Working knowledge of automated data processing programs including windows based programs (Word, Outlook, Power Point and Excel)
  2. Possess valid, current Tennessee driver’s license.

Physical Demands

Must be able to lift medium to heavy weights, squat, stand for extended periods, crawl in tight places, and drive OSDN vehicles.

Work Environment

Work is generally in and around the homes but may be in OSDN office space or sites of outreach events.  Will travel to obtain materials for maintenance.

Please send résumé, cover letter, salary expectation and DD214 Member Copy 4 (if applicable) to:

(Mail) HR/Murrie, Operation Stand Down Tennessee, 1125 12th Avenue South, Nashville, Tennessee 37203 or  (e-mail) [email protected], Word / PDF-only documents may be e-mailed, please include Facility and Maintenance  Tech. Keeping position in the subject line.  No phone calls accepted.


Transitional Housing Program (THP) Case Manager

Position:          Full Time / Regular Exempt

 Supervisor:      Transitional Housing Program Coordinator

Description: The Transitional Housing Program Case Manager at Operation Stand Down Tennessee is responsible for the overseeing and managing the placement, stay and discharge of homeless Veterans in  our Bridge (0-90 Day) and  Service Intensive (0-2 years) transitional housing program. He/she will work with individual Veterans to secure independent permanent housing as well as secure/maintain employment/income. As a case manager, he/she will design, update and monitor the Veteran’s completion of an individualized care plan, as well as participation in agency/community services, and participation in relevant physical, emotional, housing, employment, social and/or practical services. The THP Case Manager is also responsible coordination of the general operations of one or more of the agency’s transitional housing sites.

Principal Duties and Responsibilities

Case Management:

  1. Completes a full range of case management activities with homeless Veterans (including those with mental health/substance abuse concerns): Assessment, Care Planning (develop, monitor, update and revise), Referral, Liaison, and Education.
  2. Provides orientation to and monitoring of the Veteran’s adherence to program / house rules and participation in program / community services, groups, and activities.
  3. Assists in the process of securing and maintaining needed program(s) eligibility documentation.
  4. Participates in the design, delivery and/or facilitation of group therapeutic, educational, support and /or recreational activities.
  5. Facilitates and coordinates Veteran’s access to and appropriate use of OSDTN Finance Department for payment of program fees.
  6. Participates with team to identify, develop and implement best practices for services.
  7. Maintains needed documentation of services rendered to include: contacts, units, progress notes, assessments, care plans and outcomes.
  8. Maintains work consistent with Department/Team Quality Assurance Standards.

House Administration:

  1. Implements, documents and reports THP defined monitoring activities (visits, inspections, drills, auditing) for assigned house(s) to insure adherence to grant, community and government standards and rules for safety, security, functionality and cleanliness of residences.
  2. Provides oversight and supervision to the Resident Manager /Assistant Resident Manager to enhance their ability to fulfill their job responsibilities.
  3. Maintains needed inventory of house supplies (nutrition, cleaning, educational & recreation).
  4. Works with Facilities and Maintenance staff in the identification and completion of planned/needed replacement, repairs and renovations of building, furniture and/or appliances for assigned house(s).

General Duties

  1. Adheres to Agency and Department policies and procedures
  2. Participates in Agency and Department meetings and events, collection of data/information, and Quality Improvement Monitoring and Review.
  3. Performs other duties as designated by supervisor or agency

 Qualifications / Knowledge

Position

  1. Bachelor degree in human services and/or commensurate one or more years of experience in direct delivery of social services to consumers.

LADAC and/or CPRS strongly preferred for those without a degree

  1. Strong preference for those candidates with 2 or more years of addiction recovery.
  2. Strong preference for those candidates with experiences with Veterans and/or transitional housing.
  3. Strong preference for those candidates with substance abuse /behavioral health services and support networks with veterans.
  4. Knowledge of the Middle Tennessee region’s Veteran, community (especially homeless), behavioral health services and resources.

Personal

  1. Veteran preferred
  2. If in recovery, possessing 2 or more years of drug/alcohol free time.
  3. Excellent organizational, multi-tasking and time management skills.
  4. Broad capacity for global thinking and creative problem solving
  5. Ability to motivate clients and staff toward success.
  6. Compassionate, energetic and team focused.
  7. Comfortable in individual, group and public speaking environments

Agency

  1. Working knowledge of automated data processing programs including windows based programs (Word, Outlook, Power Point and Excel)
  2. Possess valid, current Tennessee driver’s license.

Physical Demands

The employee must be able to: drive a motor vehicle; operate computer equipment; occasionally lift medium weight objects; preform outreach duties in variable weather conditions for street outreach efforts.

Work Environment

The work environment will reflect differing components of the employee’s job tasks. 75% of direct services / administrative tasks will be completed in the OSDTN office with the remaining 25% conducted in the 7 transitional housing units. There may be some opportunities for telecommuting as indicated.

Please send résumé, cover letter, salary expectation and DD214 Member Copy 4 (if applicable) to:

(Mail) HR/Murrie, Operation Stand Down Tennessee, 1125 12th Avenue South, Nashville, Tennessee 37203 or  (e-mail) [email protected], Word / PDF-only documents may be e-mailed, please include THP Case Manager. Keeping position in the subject line.  No phone calls accepted.


Welcome Center, Resource Specialist

Position:          Full Time / Regular Non-Exempt

Reports To:      Supportive Services Manager

SUMMARY:     This position is primarily responsible for the provision of services in the agency Welcome Center which serves as the agency’s first contact to initiate and access services. This employee provides direct service to clients and performs clerical duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Welcome Center Desk:

  1. Provide scheduled, non-scheduled and phone customers information about agency such as location and services provided.
  2. Greet persons entering establishment, determine nature and purpose of visit and direct or escort them to specific destinations
  3. Monitor use of space in front of building, waiting area and physical access to office space and as necessary, intervenes to ensure orderly, safe and secure use of facility.
  4. Assist staff and/or clients to: secure needed program(s) eligibility documentation, complete intake and other informational forms, and/or secure appointments with partner agencies/services.
  5. Assist clients with mail, clothing, thrift store voucher, and nutrition and hygiene items.
  6. Assist staff with compilation of ancillary health, financial, housing, practical and social services directory to assist with client referral to services.
  7. Participate with team to identify, develop and implement best practices for services.
  8. Maintain work consistent with Department/Team Quality Assurance Standards.

Clerical:

  1. Enter individual client services rendered by Welcome Center staff into the client database
  2. Maintain inventory of department supplies.

General Duties:

  1. Adheres to Agency and Department policies and procedures
  2. Participate in Agency and Department meetings and events, collection of data/information, and Quality Improvement Monitoring and Review.
  3. Perform other duties as designated by supervisor or agency

 ATTENDANCE:

Must be punctual and timely in meeting all requirements of performance, including, but not limited to, attendance standards and work deadlines; beginning and ending assignments on time; and scheduled work breaks; where applicable.

COMPETENCIES:

To perform the job successfully, an individual should demonstrate the following competencies:

Intellectual

  • Analytical – Uses intuition and experience to complement data.
  • Technical Skills – Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills.

Interpersonal

  • Customer Service – Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments.

Organization

  • Cost Consciousness – Works within approved budget.
  • Business Necessity – The needs of the employer may be dependent on responding to and anticipating rapidly changing external and internal demands in all aspects of how business is conducted. This may include, but is not limited to, organization structure, finances, goals, personnel, work processes, technology, and customer demands. Therefore, it may become necessary to make modifications to how business is conducted and work is accomplished, with minimal or no advance notice to employees. Accordingly the employee must be capable of adapting, with minimal or no advance notice, to changes in how business is conducted and work is accomplished, with no diminishment in work performance.
  • Safety and Security –All employees are responsible for observing safety and security procedures as applicable and reporting potentially unsafe conditions to management.

SUPERVISORY RESPONSIBILITIES:                                                 

This job has no supervisory responsibilities.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE:     

High school diploma or general education degree (GED).

LANGUAGE SKILLS:                                                  

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of organization.

COMPUTER SKILLS:

To perform this job successfully, an individual should have knowledge of: Database Software (Access); Internet Software; Spreadsheet Software (Excel); and Word Processing Software (Word).

OTHER SKILL, ABILITIES, AND QUALIFICATIONS:

  • Veteran, preferred.
  • Two or more years of experience in customer service, preferably in a social services setting.
  • Preferred paid/volunteer experience in veteran /veteran family settings.
  • Excellent customer service skills: energetic, outgoing, engaging and personable.
  • Excellent organizational, multi-tasking and time management skills.
  • Compassionate, energetic and team focused.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk; and climb or balance; stoop; kneel, crouch, or crawl.

The employee must occasionally lift and/or move up to 10 pounds.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to outside weather conditions.

The noise level in the work environment is usually moderate.

Please send résumé, cover letter, salary expectation and DD214 Member Copy 4 (if applicable) to:

(Mail) HR/Murrie, Operation Stand Down Tennessee, 1125 12th Avenue South, Nashville, Tennessee 37203 or  (e-mail) [email protected], Word / PDF-only documents may be e-mailed, please include Welcome Center, Resource Specialist. Keeping position in the subject line.  No phone calls accepted.


Engagement and Marketing Intern

Operation Stand Down Tennessee is a 501(c)3 non-profit agency whose mission is to assist veterans and their families so they can be self-sustaining and better connected to the community.

The Engagement and Marketing Intern provides assistance to the Engagement Team, and reports to the Communication Specialist.  The unpaid Engagement and Marketing Intern will have the opportunity to garner substantial experience in non-profit marketing, programs and event management.  Key support areas: marketing the organization and events, planning and implementation of programs and event planning and execution.

Primary Duties and Responsibilities:

  • Assist with writing and editing promotional materials for specific events
  • Maintain event attendee and speakers database records
  • Create, find and manage speaking events for CEO
  • Ensure partner organizations are aware of upcoming events and on-going programs
  • Aid with the planning and organization of special events and programs
  • Identify one specific event to develop a marketing plan, and execute plan
  • Other duties as assigned

 Requirements and Qualifications:

  • College student seeking a degree in Marketing, Communications or PR/Media that needs an unpaid internship
  • Proficient computer skills and ability to learn new programs quickly
  • Solid organizational skills
  • Ability to operate standard office equipment, Microsoft Office Suite, and Design Software experience preferred
  • Strong written, verbal, communication and interpersonal skills
  • Attention to detail
  • Ability to coordinate and prioritize multiple projects simultaneously

 Interns are expected to work the number of hours required by their institution.  Hours are flexible, Monday through Friday, 8:00am to 4:30pm.   Some night and weekend work may be required.

Application Process: To apply, please send a cover letter and resume to:  E.J. Hirsch at [email protected] (615-248-1981 ext. 113) or mail to: E.J. Hirsch, Operation Stand Down Tennessee, 1125 12th Avenue South, Nashville, TN, 37203-4709.

OSDTN is an equal opportunity provider of services and an equal opportunity employer-Civil Rights Act of 1964 and Americans with Disability Act of 1990.


Grant Writer 

Operation Stand Down Tennessee is a 501(c)3 non-profit agency whose mission is to assist veterans and their families so they can be self-sustaining and better connected to the community.

The Grant Writer will identify, define, and develop funding sources to support existing and planned program activities as well as coordinate the development, writing, and submission of grant proposals to third-party and private entities.  The position is also responsible for collecting, analyzing, and reporting data for performance reports. Position reports to the Chief Development Officer.

Qualifications: Bachelor’s degree or have worked in related discipline with a minimum of three years of related experience and a proven track record in government, corporate, foundation and  private grant writing. Candidate must be highly organized and have excellent written and verbal communication skills, be proficient in research, interpreting, and analyzing diverse data, produce quality work product under time constraints, and possess the ability to work collaboratively and independently to achieve stated goals. Previous experience will demonstrate a proven track record in securing new funding opportunities, comprehensive knowledge of research, and the ability to distinguish and identify funding opportunities for special programs.

Primary Duties and Responsibilities:

  • Researches and identifies government, corporate, foundation and private funding sources
  • Preparation of proposals, grant applications, supporting documents and reports
  • Performance of responsible professional and administrative work in researching, identifying, developing and responding to public and private grant opportunities
  • Generates revenues for programs and services through timely submission of well-researched, well-written, well-documented grant/fund-raising proposals.
  • Maintains and implements grant funding calendar of activities including cultivation activities.
  • Provide general support with development activities and community relations
  • Other duties as assigned

Requirements and Qualifications:

  • Proficient computer skills and ability to learn new programs quickly
  • Solid organizational skills
  • Ability to operate standard office equipment
  • Strong written, verbal, communication and interpersonal skills
  • Attention to detail
  • Ability to coordinate and prioritize multiple projects simultaneously

 Application Process: To apply, please send a cover letter, resume and writing sample to:  Lori Ogden at [email protected] or mail to: Lori B. Ogden, CFRE, Operation Stand Down Tennessee, 1125 12th Avenue South, Nashville, TN, 37203-4709.

OSDTN is an equal opportunity provider of services and an equal opportunity employer-Civil Rights Act of 1964 and Americans with Disability Act of 1990.