Careers with OSDTN

Computer Lab Technician

Position:          Part-Time

Supervisor:      Chief Operating Officer

Description:     The Computer Lab Technician at Operation Stand Down Tennessee is primarily responsible for providing user (Veteran clients and staff) support, training and customer service on company-supported computer applications and platforms.  This includes operational management of the organization’s computer lab services and regular interaction with the organization’s IT service vendors (computer, phone and software).

Principal Duties and Responsibilities

Core duties and responsibilities include the following. Other duties may be assigned.

  1. Monitor and track the daily operations and Veteran usage of the computer lab.
  2. Assist users in increasing their awareness and use of computers, relevant software and related technologies (personal phones, laptops etc.).
  3. Devise and implement both individual and group educational sessions on software and computer technology.
  4. Assist clients with relevant databases (Microsoft Office, Job4TN, VA EBenefits, USA Jobs) and stay current with system information, changes and updates.
  5. Interface and oversee all work provided by organization’s internet and IT vendors.
  6. Secure and manage organization’s IT assets in conjunction with IT vendor.
  7. Prepare, implement, and manage and report on lab budget.
  8. Prepare activity reports.
  9. Adhere to organizational policies and procedures.
  10. Participate in organization’s meetings and events.

General Duties

  1. Adheres to Agency and Department policies and procedures.
  2. Participates in Agency and Department meetings and events, collection of data/information, and Quality Improvement Monitoring and Review.
  3. Performs other duties as designated by supervisor or agency.

Qualifications / Knowledge

Position

  1. Associates degree or greater in Computer Sciences/Information Technology and/or three or more years’ experience in IT Systems.
  2. Working knowledge of relevant software, hardware and automated data processing programs. including windows based programs (Word, Outlook, Access, Power Point and Excel).
  3. Working knowledge of Adobe programs.
  4. Working knowledge of video teleconferencing technology.
  5. Able to coordinate with contractors and monitor quality work conducted by contractors.

Personal

  1. Veteran, strongly preferred.
  2. Customer service experience desired.
  3. Excellent organizational, multi-tasking and time management skills.
  4. Broad capacity for global thinking and creative problem solving.
  5. Compassionate, energetic and team focused. Ability to motivate staff toward success.

Agency

  1. Possess valid, current Tennessee driver’s license.

Physical Demands

Must be able to lift medium to heavy weights, squat, stand for extended periods, crawl in tight places, and drive OSDTN vehicles.

Work Environment                                                      

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Facility and Maintenance Tech

Position:          Full Time / Regular Exempt

Supervisor:      Facilities and Maintenance Coordinator

Description:     The Facility and Maintenance Staff at Operation Stand Down Tennessee is primarily responsible for the provision of maintenance services for the agency’s buildings, equipment, vehicles and operating systems. As such, he/she is responsible for the performance of routine, preventative and problem solving maintenance activities.

Principal Duties and Responsibilities

Maintenance:

  1. Perform a range of routine, preventative and/or problem solving activities (building, demolition, renovation and/or maintenance) on the agency’s physical structures to ensure continuous and safe operations.
  2. Perform a range of routine, preventative and/or problem solving activities on the agency’s equipment to ensure continuous and safe operations.
  3. Perform a range of routine, preventative and/or problem solving activities on the agency’s vehicles to ensure continuous and safe operations.
  4. Perform a range of routine, preventative and/or problem solving activities (building, demolition, renovation and/or maintenance) on the agency’s operating systems (i.e. electric, plumbing, HVAC, vehicles et al.) to ensure continuous and safe operations.
  5. Complete and document regular inspections of facilities, equipment, vehicles and/or systems consistent with department plan.
  6. Complete purchase orders and process purchase orders with required documentation per agency procedures.
  7. Maintain written record(s) of jobs completed.
  8. Participates in development of best practices for the department
  9. Participates in regular department and team meetings
  10. Assists, as indicated by team absence, in janitorial and grounds keeping activities.

General Duties

  1. Adheres to Agency and Department policies and procedures
  2. Participates in Agency and Department meetings and events, collection of data/information, and Quality Improvement Monitoring and Review.
  3. Performs other duties as designated by supervisor or agency

Qualifications / Knowledge

Position

  1. Two or more years’ experience in facilities maintenance.
  2. Preferred certification and/or licensure in one or more skill areas (HVAC, electrical, plumbing, carpentry) and or demonstrated skills and working knowledge (including use of tools) of the same.

Personal

  1. Veteran, strongly preferred
  2. Excellent organizational, multi-tasking and time management skills.
  3. Broad capacity for global thinking and creative problem solving
  4. Compassionate, energetic and team focused.

Agency

  1. Working knowledge of automated data processing programs including windows based programs (Word, Outlook, Power Point and Excel)
  2. Possess valid, current Tennessee driver’s license.

Physical Demands

Must be able to lift medium to heavy weights, squat, stand for extended periods, crawl in tight places, and drive OSDN vehicles.

Work Environment

Work is generally in and around the homes but may be in OSDN office space or sites of outreach events.  Will travel to obtain materials for maintenance.


 OSDTN is an equal opportunity provider of services and an equal opportunity employer-Civil Rights Act of 1964 and Americans with Disability Act of 1990.