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Careers with OSDTN


Engagement and Marketing Intern 

Transitional Housing Program (THP) Case Manager

Please email your cover letter and résumé to [email protected] to apply to non intern jobs.

OSDTN is an equal opportunity provider of services and an equal opportunity employer-Civil Rights Act of 1964 and Americans with Disability Act of 1990.

Engagement and Marketing Intern Job Description

Operation Stand Down Tennessee is a 501(c)3 non-profit agency whose mission is to assist Veterans and their families so they can be self-sustaining and better connected to the community.

The Engagement and Marketing Intern provides assistance to the Engagement Team, and reports to the Communication Specialist.  The unpaid Engagement and Marketing Intern will have the opportunity to garner substantial experience in non-profit marketing, programs and event management.  Key support areas: marketing the organization and events, planning and implementation of programs and event planning and execution.

Primary Duties and Responsibilities:

  • Assist with writing and editing promotional materials for specific events
  • Maintain event attendee and speakers database records
  • Create, find and manage speaking events for CEO
  • Ensure partner organizations are aware of upcoming events and on-going programs
  • Aid with the planning and organization of special events and programs
  • Identify one specific event to develop a marketing plan, and execute plan
  • Other duties as assigned

 Requirements and Qualifications:

  • College student seeking a degree in Marketing, Communications or PR/Media that needs an unpaid internship
  • Proficient computer skills and ability to learn new programs quickly
  • Solid organizational skills
  • Ability to operate standard office equipment, Microsoft Office Suite, and Design Software experience preferred
  • Strong written, verbal, communication and interpersonal skills
  • Attention to detail
  • Ability to coordinate and prioritize multiple projects simultaneously

 Interns are expected to work the number of hours required by their institution.  Hours are flexible, Monday through Friday, 8:00am to 4:30pm.   Some night and weekend work may be required.

Application Process: To apply, please send a cover letter and resume to:  E.J. Hirsch at [email protected] (615-248-1981 ext. 113) or mail to: E.J. Hirsch, Operation Stand Down Tennessee, 1125 12th Avenue South, Nashville, TN, 37203-4709.

OSDTN is an equal opportunity provider of services and an equal opportunity employer-Civil Rights Act of 1964 and Americans with Disability Act of 1990.

Transitional Housing Program (THP) Case Manager

Position:          Full Time / Regular Exempt

Supervisor:      Transitional Housing Program Coordinator

Description:     The Transitional Housing Program Case Manager at Operation Stand Down Tennessee is responsible for the overseeing and managing the placement, stay and discharge of homeless Veterans in  our Bridge (0-90 Day) and  Service Intensive (0-2 years) transitional housing program. He/she will work with individual Veterans to secure independent permanent housing as well as secure/maintain employment/income. As a case manager, he/she will design, update and monitor the Veteran’s completion of an individualized care plan, as well as participation in agency/community services, and participation in relevant physical, emotional, housing, employment, social and/or practical services. The THP Case Manager is also responsible coordination of the general operations of one or more of the agency’s transitional housing sites.

Principal Duties and Responsibilities

Case Management:

  1. Completes a full range of case management activities with homeless Veterans (including those with mental health/substance abuse concerns): Assessment, Care Planning (develop, monitor, update and revise), Referral, Liaison, and Education.
  2. Provides orientation to and monitoring of the Veteran’s adherence to program / house rules and participation in program / community services, groups, and activities.
  3. Assists in the process of securing and maintaining needed program(s) eligibility documentation.
  4. Participates in the design, delivery and/or facilitation of group therapeutic, educational, support and /or recreational activities.
  5. Facilitates and coordinates Veteran’s access to and appropriate use of OSDTN Finance Department for payment of program fees.
  6. Participates with team to identify, develop and implement best practices for services.
  7. Maintains needed documentation of services rendered to include: contacts, units, progress notes, assessments, care plans and outcomes.
  8. Maintains work consistent with Department/Team Quality Assurance Standards.

House Administration:

  1. Implements, documents and reports THP defined monitoring activities (visits, inspections, drills, auditing) for assigned house(s) to insure adherence to grant, community and government standards and rules for safety, security, functionality and cleanliness of residences.
  2. Provides oversight and supervision to the Resident Manager /Assistant Resident Manager to enhance their ability to fulfill their job responsibilities.
  3. Maintains needed inventory of house supplies (nutrition, cleaning, educational & recreation).
  4. Works with Facilities and Maintenance staff in the identification and completion of planned/needed replacement, repairs and renovations of building, furniture and/or appliances for assigned house(s).

General Duties

  1. Adheres to Agency and Department policies and procedures
  2. Participates in Agency and Department meetings and events, collection of data/information, and Quality Improvement Monitoring and Review.
  3. Performs other duties as designated by supervisor or agency

 Qualifications / Knowledge


  1. Bachelor degree in human services and/or commensurate one or more years of experience in direct delivery of social services to consumers.

LADAC and/or CPRS strongly preferred for those without a degree

  1. Strong preference for those candidates with 2 or more years of addiction recovery.
  2. Strong preference for those candidates with experiences with Veterans and/or transitional housing.
  3. Strong preference for those candidates with substance abuse /behavioral health services and support networks with veterans.
  4. Knowledge of the Middle Tennessee region’s Veteran, community (especially homeless), behavioral health services and resources.


  1. Veteran preferred
  2. If in recovery, possessing 2 or more years of drug/alcohol free time.
  3. Excellent organizational, multi-tasking and time management skills.
  4. Broad capacity for global thinking and creative problem solving
  5. Ability to motivate clients and staff toward success.
  6. Compassionate, energetic and team focused.
  7. Comfortable in individual, group and public speaking environments


  1. Working knowledge of automated data processing programs including windows based programs (Word, Outlook, Power Point and Excel)
  2. Possess valid, current Tennessee driver’s license.

Physical Demands

The employee must be able to: drive a motor vehicle; operate computer equipment; occasionally lift medium weight objects; preform outreach duties in variable weather conditions for street outreach efforts.

Work Environment

The work environment will reflect differing components of the employee’s job tasks. 75% of direct services / administrative tasks will be completed in the OSDTN office with the remaining 25% conducted in the 7 transitional housing units. There may be some opportunities for telecommuting as indicated.

Please send résumé, cover letter, salary expectation and DD214 Member Copy 4 (if applicable) to:

(Mail) HR/Murrie, Operation Stand Down Tennessee, 1125 12th Avenue South, Nashville, Tennessee 37203 or  (e-mail) [email protected], Word / PDF-only documents may be e-mailed, please include THP Case Manager position in the subject line.  Deadline for submission of documents is Tuesday May 2 2018, 2016. No phone calls accepted.

OSDTN is an equal opportunity provider of services and an equal opportunity employer-Civil Rights Act of 1964 and Americans with Disability Act of 1990.